Shipping & Returns
We are glad to offer free shipping on orders over 50 USD* within United States!
For customers whose total order is below 50 U.S. dollars we are glad to provide
an economical and reliable shipping option as low as $2.99!!!
All orders placed before 2:00PM (EST) are shipped the same day. Orders placed after
2:00PM (EST) are shipped the next business day.
All orders for $75.00 and above are subject to verification, therefore we may contact
you over the phone or via email to confirm the order and finalize the details.
Please pay extra attention to ensure your contact information is correct.
The shipping address you provide MUST be a valid address with
the United States Postal Service.
IMPORTANT: We are not responsible for lost or undelivered orders that are sent
to incorrect or incomplete addresses. To validate your address you may go here: http://zip4.usps.com/zip4/
If you have any questions about your shipment, please give us a call at 877-296-4958
.
Since we want to offer reliable & fast shipping, we are glad to recommend the
following shipping options:
Your Use of This Website is Governed by These Terms and Conditions
Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use this website.
United States
|
Less than $50.00 |
More than $50.00 |
First Class USPS (delivered in 5-9 business days). |
$2.99 to $4.99 depending on package weight |
FREE |
USPS Priority Mail (delivered in 3-5 business days) includes signature confirmation. |
$6.49 to $8.99 depending on package weight |
$5.99 |
USPS Express (delivered in 1-2 business days) |
$15.99 |
$14.99 |
Canada
For our Canadian customers we provide the following shipping options:
-
- USPS First Class International - $12.95 (8-12 business days)
-
- USPS Global Priority– $17.95 (6-10 business days)
International Shipping
We are glad to ship to customers in Europe, Australia, and New Zealand at the following rates:
-
- USPS First Class International - $14.95 (8-12 business days)
-
- USPS Global Priority – $18.95 (6-10 business days) We ship to the following countries:
Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Ireland, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom - USPS Global Priority – $18.95 (6-10 business days) We ship to the following countries:
Please contact us for shipping and handling charges to
countries that are not on the above list.
In addition to the above delivery times, please be aware of possible delays due
to custom clearance and potential approval by environmental control inspections.
Please be aware of possible additional charges (including custom fees and dues) – which
are the sole responsibility of recipient.
IMPORTANT: Please note that we are not responsible for the custom’s
dues and tariffs.
Once you receive an e-mail confirmation of your shipment with the tracking number,
you can check the status of your shipment at: http://www.usps.com/shipping/trackandconfirm.htm?
from=home&page=0035trackandconfirm
Return Policy
We want you to be a happy customer who is satisfied with the highest quality of
our sterling silver products and best customer service you can find on the web.
Well trained and rigorously supervised crew will do the best to meet the highest
standards of customer service and make sure your shopping experience is pleasant
and enjoyable.
However, if for any reason you want to return the jewelry you bought from us, we
are glad to offer a no-hassle and worry-free 30-day money back guarantee. Just
return the merchandise you purchased with attached tag(s) and a copy of your invoice
and we gladly will issue a refund for the purchase amount. Please note that
shipping charges are not refundable.
All returns must be made within 30 days of original purchase date. Please send
unwanted merchandise with attached tag(s) and a copy of your invoice to the following
address:
Avend Concepts LLC.
P.O. Box 4222
Cherry Hill , NJ 08034-0639
When your return is received, it will be processed within 7 business days and the credit will be issued to your original method of payment (credit card) within 7 days. We will contact you to confirm the money return via email or over the phone.
IMPORTANT: Do not remove the tag from jewelry if you want to
return it!!! We cannot issue refunds for items with removed tags.
We are not responsible for loss or damage of return shipments
All returns must be made through USPS – the return shipping fees are the
responsibility of the customer.
We are not responsible for the lost or damaged items you returned – please
make sure you return the merchandise in the sturdy package. Returns sent in envelopes
or similar packages will be refused due to potential damage during shipment.
In the case your order is returned to us by US Postal Services marked as refused
we will charge the “restocking fee” – 25% of your order’s
total.
EXCHANGES
If you want to exchange an item, please send it to the above address with a copy of your invoice. On the invoice, indicate what item you would like to get in exchange. We will ship the first exchange to you free of shipping charge (USPS First Class Mail shipping only). If you want your exchange to be shipped by a faster service, please contact us. Please note that in that case you will be charged for shipping. Original shipping charge and your expenses for shipping a return to us will not be refunded or reimbursed.
SPECIAL CONDITIONS
All purchases of the sales items are final – due to reduced prices
we will not be able to accept returns on items purchased during promotional sales.
If your order qualified for free shipping and you chose to return all or part of
it so that the items you kept do not qualify for free shipping altogether, the
corresponding shipping charge will be deducted from your refund amount.
If you received special prices with any promotion and chose to return part of your
order so that the remaining items do not qualify for that promotion, the corresponding
adjusted amount will be deducted from your refund. Example: you bought four $7.99
chains with special price of $6.99 each for 3 and more, and returned two chains:
the refund will be $11.98.
We really want to do our best for you – so do not hesitate to call us at
1-877-296-4958 if you have any questions or concerns.